Return policy
Returns & Exchanges Policy
Your satisfaction is important to us. Please review our returns and exchanges process:
- Returns & Exchanges: We accept returns or exchanges of goods; however, no cash refunds will be issued. Store credit will be provided for eligible returns.
- Condition: Items must be unused, in original condition, with packaging intact.
- Return Shipping: Customers are responsible for shipping costs to return items.
- Timeframe: Please contact us within 14 days of receipt to initiate returns or exchanges.
- Exclusions: Custom orders and final sale items are not eligible for return or exchange.
Shipping
1. Local & Inter-Island Shipping (USVI & BBVI)
We ship to all U.S. Virgin Islands — St. Croix, St. Thomas, and St. John — and to the British Virgin Islands (BBVI including Tortola).
- Processing Time: Orders are processed within 1–2 business days after payment confirmation.
- Delivery Time:USVI (St. Croix, St. Thomas, St. John): 1–2 business days after processingBBVI (Tortola and surrounding islands): 2–4 business days after processing
- Shipping Rates:
Order TotalDelivery LocationShipping FeeUp to $75USVI$5.99Over $75USVIFreeUp to $75BBVI$5.99Over $75BBVIFree
- Free In-Store Pickup: Customers may select free pickup at our USVI store locations.
- Inter-Island Free Shipping for Store Pickup: If picking up between islands from our stores, shipping is free. Shipping fees apply only to direct address delivery.
- BBVI Pick-Up Service: Select “BBVI Pick Up Service” at checkout shipping options for weekly shipment via BBVI ferry. Notifications for pickup times will be sent.
- Customs & Duties (BBVI Only): Shipments to BBVI may incur import duties, taxes, and fees per BBVI customs regulations. These are the customer's responsibility and not covered by Strictly The Best Clothing & Shoes.
2. U.S. Mainland Shipping
We ship to all U.S. states and territories.
- Delivery Time: 5–10 business days
- Flat Rate: $14.99
- Free Shipping: For orders $150 and over
3. International Shipping (Outside U.S. & Caribbean)
Select products may be shipped worldwide.
- Delivery Time: 10–20 business days
- Flat Rate: $29.99
- Customs & Duties: Import duties and taxes are responsibility of the buyer.
4. Local Same-Day Delivery (St. Croix only)
- Door-to-door delivery within St. Croix: $10 flat fee
- Select this option at checkout if desired.
5. Shipping Methods
- USPS Local Mail: $8.75
- STX Store Pickup: Free
- Door to Door Delivery (St. Croix): $10.00
6. Order Tracking
Tracking information will be emailed or sent via WhatsApp once your order ships.
7. Lost or Damaged Packages
Strictly The Best Clothing & Shoes is not responsible for lost or damaged packages, but we will assist in filing claims with the carrier.
Visit our store
Address
6049 Castle Coakley, Unit 16, Christiansted, 00823
Phone